Frequently Asked Questions
I want to open a live trading account with Make Capital. What should I do?
You can become a trader in just a few simple steps. All you have to do is register for an account and fund your account to start trading.
Do I need to provide any documentation to open a live account?
Yes. As a regulated financial services provider, we are required to comply with rules and regulations relating to the identification of our customers before they open an account with us.
Identification must be provided in the form of photo ID and proof of address to verify your identity.Our requirements for identity verification includes:
1. Proof of Identity
Here, you may provide a National Identification Card, Passport, Driver’s License, or other government-issued identification document containing the following information:
- Identification document number
- Full name
- Date of birth
- Date of expiry
2.Proof of Address
This could be any letter recently received at home from a formal institution, displaying your full name and address. It could be:
(a) Utility Bill, Phone Bill, Bank Statement, Internet Bill, Rental Agreement etc. (within the last three months).
(b) Valid Photo ID with the address
When providing proof of address, it should be a full document format, clearly displaying the name and address (PO Boxes not accepted).
I have registered and opened a live trading account. When can I begin trading?
Can I trade using EA (Expert Advisor) or other trading robots on Focus Markets MT4 platform?
Yes. We allow the use of EA on our MT4 trading platform.
We do not provide support for these automated strategies however as they are available from third-party providers and suggest you contact the source directly should you experience any difficulties related to the settings or methodology of your chosen EA.
How do I deposit / withdraw my account?
We offer a number of different deposit methods for all our traders. You can have an in-depth look at them here.
How secure are my funds?
You will not ever have to worry about the security of your funds as they will be held in wholly segregated bank accounts.
Is there anything else I need to be aware of regarding the funding of my account?
- The minimum deposit you have to make is 200 USD.
- Any other currencies which are deposited will be converted into USD by your bank.
- We recommend that all traders review our security and privacy policies before utilizing our funding services.
How long does it take for a withdrawal to be completed?
We will take 1-3 buiness days to process your withdrawal requests.
Note that processing times may vary and are subject to the receiving bank processes. International transfers may take up to 2 – 5 business days to be received.
How long does it take for funds to appear in my account?
Most of our payment options are instant. If you have funded via bank transfer however, funds will need to clear before they appear in your trading account. This can take 1-3 working days, depending on your location.